Privacy Policy

Last Updated: 13/08/2026

1. Who We Are

HUGO.FM Games Limited
Company Number: 14615936
Registered Office Address: 55 Station Road, Manningtree, Essex, England, CO11 1EB
Website: shoutoutgames.com
Email: [email protected]

2. Acceptance of Terms

By using shoutoutgames.com, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the site or any of its services.

3. Use of the Website

• You may use the website and its games for personal, non-commercial use only.
• You must not use the site for any unlawful or harmful activities.

4. Voice-Controlled Games

4.1 Microphone Access

• Games may request microphone access via your browser to enable gameplay.
• We only use this access for gameplay functionality and do not access your microphone without permission.
• Audio may be temporarily stored for processing and is deleted shortly after.
• Your audio is not used to train or improve any AI models.

4.2 Language Support

• Our games are designed primarily for English-language input.
• Voice recognition accuracy may vary if you use other languages or accents.

4.3 Safe Environment Use

• Some games involve shouting, breathing exercises, or rapid vocal commands.
• Do not play in environments where loud noise or sudden movement could cause harm.
• Avoid using the games while operating vehicles or heavy machinery.

4.4 Audio Data Usage

• Audio recordings are only processed temporarily to enable game features.
• These recordings are not stored long-term and are deleted automatically.
• Audio is not shared with any third parties or used for analytics or advertising.

4.5 Injury Disclaimer

• By using voice-controlled or physical interaction games, you agree that HUGO.FM Games Limited is not responsible for any injuries, health conditions, or damages resulting from gameplay.
• Always play in a safe environment and within your personal physical limits.

5. Camera and Augmented Reality (AR) Features

5.1 Camera Access

• Some games and features use your device's camera, with your permission, to show a live camera preview and apply interactive augmented reality (AR) Lenses, filters, and effects to it.
• The camera is only activated when you open a feature that uses it, and only after you have granted camera permission through your browser or device.
• We do not access your camera without permission, and we do not access it in the background or while a camera feature is not in use.

5.2 How Camera Data Is Processed

• Camera frames are processed in real time on your device to detect faces and surroundings so the selected AR effect can be positioned and rendered correctly.
• We do not record, save, store, upload, or transmit your raw camera feed to our servers.
• We do not harvest camera imagery, and we do not create, store, or use face templates, faceprints, or any other biometric identifier that could be used to identify you.
• The face and scene detection used to place an AR effect is transient: it exists only to render the current frame and is discarded immediately afterwards.
• Camera and AR interaction data are never sold, and are never used for advertising, ad targeting, or third-party profiling.

5.3 Snap Camera Kit

• Our AR Lenses are powered by the Camera Kit SDK from Snap Inc., which is embedded in our games.
• Lens content is downloaded from Snap's servers so it can run on your device. To deliver, operate, and secure that service, Snap Inc. may collect technical information such as your IP address, device and operating-system information, SDK version, Lens and application identifiers, and request or diagnostic logs.
• Snap Inc. handles that information as described in the Snap Privacy Policy. Further detail is available in Snap's explanation of how it uses data.
• Using an AR Lens does not require a Snapchat account, and we do not link your use of AR features to any Snapchat profile.

5.4 Photos and Videos You Capture

• If a feature lets you take a photo or record a video with an AR effect applied, that capture is created on your device and stays under your control.
• We do not upload your captures to our servers and we do not store them. If you choose to save or share a capture, it is handled by your own device, its operating system, or whichever app you choose to share it with.

5.5 Your Controls

• You may decline camera access. If you do, features that need the camera will not be available, but the rest of the service continues to work and you will not be penalised.
• You can revoke camera permission at any time in your browser's site-permission settings for shoutoutgames.com, or in your device's operating-system privacy settings.
• Revoking permission stops all camera access immediately.

5.6 Safe Use of Camera Features

• Stay aware of your surroundings when using camera or AR features, and do not use them while operating vehicles or heavy machinery.

6. Disclaimer of Warranties

• All games and content are provided "as is" and "as available."
• We make no guarantees that our games will be error-free or uninterrupted.

7. Limitation of Liability

• Your use of voice-controlled games.
• Misuse or unsafe use of our games.
• Technical issues or service interruptions.

8. Personal Information We Collect

We collect and process only the minimum personal information necessary to provide our services. The table below describes what we collect, why, and how long it is kept.

• Account information (email address, username, password hash): collected to create and manage your account. Retained for the lifetime of your account or until you request deletion.
• Game progress and scores (coins, ranks, leaderboard entries, saved game data): collected to provide gameplay features and leaderboards. Retained for the lifetime of your account.
• Subscription and payment details: processed by Stripe on our behalf. We store only a subscription identifier and status; we do not store full card numbers. Retained for the duration of your subscription plus any period required by law.
• Voice / audio data: temporarily processed in-session to enable voice-controlled gameplay. Audio is not stored long-term and is deleted automatically after processing. Audio is not used to train or improve any AI models.
• Camera and AR data: when you use a feature with AR Lenses, camera frames are processed on your device in real time to render the effect and are discarded immediately. We do not receive, store, or retain camera imagery, and no biometric identifier is created. Snap Inc. receives only the limited technical data needed to deliver and secure the Lens (see Sections 5 and 11).
• Session and device data (session cookies, IP address, browser/device type): collected for authentication, security, and to deliver the correct platform experience. Session data expires when you log out or your session times out.

We do not sell or trade your personal data.

9. Consent

Before we collect or use your personal information, we obtain your informed consent. When you create an account or enable microphone or camera access, you are clearly informed of what information will be collected, its purpose, and how long it will be retained.

• You may withdraw your consent at any time by contacting us at [email protected] or by deleting your account.
• If you choose not to provide certain information (e.g. microphone or camera access), some game features may not be available, but you will not be penalised for withholding consent.

10. Sensitive Information

We do not collect sensitive personal information such as government-issued identification numbers, health information, biometric identifiers, racial or ethnic origin, political opinions, or religious beliefs.

The on-device face and scene detection used to position AR effects (see Section 5) exists solely to render the effect. It is not retained, is not used to recognise or identify anyone, and does not produce a faceprint, face template, or any other biometric identifier.

11. Data Processors and Third-Party Sharing

We may share personal information with the following third-party service providers solely to operate our services. These processors act on our behalf and under our instructions.

• Stripe, Inc.: payment processing for subscriptions. Receives payment details necessary to process transactions. Retention governed by Stripe's own policies and applicable financial regulations.
• OpenAI, Inc.: speech-to-text processing for voice-controlled gameplay. Receives temporary audio data; audio is not retained by OpenAI after processing and is not used for model training.
• Snap Inc.: augmented reality Lenses delivered through the Camera Kit SDK. Snap receives the technical data needed to deliver, operate, and secure the Lens service — such as IP address, device and operating-system information, SDK version, Lens and application identifiers, and diagnostic logs. Snap does not receive your raw camera feed from us, and camera or AR data is not used for advertising, ad targeting, or profiling. Retention is governed by the Snap Privacy Policy.
• DigitalOcean, LLC: cloud infrastructure hosting. Stores encrypted application data on our behalf.
• MongoDB, Inc.: database hosting. Stores account and game data on our behalf.

We do not share your personal information with any other third parties for marketing, advertising, or any purpose beyond what is described above. If we ever need to add a new data processor or share data with a new third party, we will update this policy and, where required by law, obtain your consent.

12. Children's Privacy

Our services are not directed at children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children without verifiable parental or legal guardian consent.

• If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will promptly delete it.
• Where we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete that information without undue delay.

13. Your Rights

You have the following rights regarding your personal information:

• Right of access: request a copy of the personal information we hold about you.
• Right of rectification: request correction of inaccurate or incomplete data.
• Right of deletion: request that we delete your personal information.
• Right to withdraw consent: you may withdraw consent for data processing at any time.
• Right to data portability: request your data in a commonly used, machine-readable format.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

14. Data Retention and Destruction

• Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
• When your account is deleted or the retention period expires, all associated personal data is permanently destroyed in a manner that prevents recovery or reproduction.
• Voice/audio data is deleted automatically immediately after in-session processing.
• Camera frames used for AR effects are held only in memory on your device for the moment needed to render the effect and are then discarded. We retain no camera imagery, and any photo or video you capture is kept only where you choose to save it on your own device.
• Technical and diagnostic logs generated by the Snap Camera Kit SDK are retained by Snap Inc. in accordance with the Snap Privacy Policy.
• Payment records may be retained for the period required by applicable financial and tax regulations.

15. Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

• All data transmitted between your device and our servers is encrypted using TLS/SSL.
• Passwords are stored using industry-standard one-way hashing; we never store plaintext passwords.
• Database access is restricted to authorised personnel only, with role-based access controls.
• We maintain firewalls and intrusion-detection systems to guard against unauthorised access.
• Access to personal information is limited to the minimum number of people necessary to operate the service.

16. Cookies

• Essential cookies help operate core features such as authentication and session management.
• Analytics cookies improve the site experience.
• Cookies are not used to collect personal data for sale.
• You can manage cookie preferences through your browser settings.

17. User Accounts

• You are responsible for keeping login credentials safe.
• We are not responsible for loss or damage from unauthorized access.

18. Intellectual Property

All content and media on the website are property of HUGO.FM Games Limited or its licensors and may not be used without permission.

19. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

20. Contact Us

HUGO.FM Games Limited
Email: [email protected]
Company Number: 14615936
55 Station Road, Manningtree, Essex, England, CO11 1EB

Thank you for playing at Shout Out Games!